Although it is in our name, we do not just provide software. We understand that for many customers, the implementation of 3D graphics for broadcast use can be challenging. Our goal is not to just walk away once you take delivery of an RT Software product, but to help you find the right path for effective deployment.

RT Software’s heritage comes from supporting the first use of 3D graphics at the BBC news centre in London and have since further developed a wealth of expertise in supporting and developing projects to ensure our customers graphics play out at the right time. This expertise is present in the people that make up our dedicated teams of engineers, designers and trainers.

Whether the need is support for when things just do not seem to be working, training, both technical and operational, or developing graphics and custom projects, we have a team of people to help.

Services

Support

Having selected RT Software to supply your broadcast graphics solutions, on-going help and advice are critical in delivering user satisfaction. This, along with bug fixes and free of charge new releases of the software is included as part of our annual Software Support contract. Click here to download a copy.

Support on our hardware is easy too. We use industry standard, low cost and from reputable manufacturers with worldwide availability and good after sales service. Furthermore, all our products can run on the same platform meaning you can enjoy low cost n+1 redundant hardware strategies.

If you need to contact RT Software Support – phone +44 (0)20 7384 2711 or email support@rtsw.co.uk

  • Software Support. Available through an annual contract for any of the tOG family of broadcast graphics products and solutions. Customers with a valid contract are entitled to reasonable telephone based assistance during UK office hours (UK 09.00 to 17.00) plus new interim releases of the software free of charge. Please note that as standard this does not include any on-site assistance.
  • Out of Hours Support. Customers requiring out of UK office hours support can extend their contracts to include this.
  • Hardware Support. We pass through the manufacturers warranties and can provide telephone assistance during office hours on the products that we qualify or supply. In addition, we may hold these products in stock ready for prompt shipment to you.
  • Additional Support. We appreciate that as a broadcaster you will have times when graphics can be critical. We can tailor a package of additional support to assist as required and this can include being on site with you – wherever that is.
  • Field Services
  • Whilst the RT Software support team are experts at providing remote support and assistance, our Field Service specialists are there for when you need help in the field. Not just to respond when things go wrong, but also to help you get your tOG solution installed, integrated and up and running in an efficient and timely manner, or even be present on site to hand hold when going live for the first time. Our specialists have a broad base of broadcast knowledge often well beyond that of our products and can configure a service around your exact needs.Typical services include:
    • Hardware preparation. This means you can enjoy a plug in and go installation once kit arrives on site. Provision and preparation of hardware including system builds, loading of operating system and 3rd party products, installation of applications are included in the range of services clients around the world demand.
    • Onsite installation. Preparation of client hardware, installation in MCRs, trucks or studios and setting up with supported devices such as EVS or K2 servers are typical examples.
    • Virtual studio commissioning. Probably the area where you will need the most help from us. Our Field Service specialists offer you the many benefits of their considerable experience in this – the most demanding – of live broadcast graphics.
Creative Services

When a help is needed with the creative process, we can call on our dedicated team of graphic designers, rtCreative. As well as our own tOG solutions,, they are also experts on all the standard broadcast graphics tools such as Max, Maya, Flash, Photoshop. As rtCreative is run under the guise of a separate company, and can provide assistance for customers using graphic systems from other providers,they have an intimate understanding broadcast graphics workflow.

The team can offer assistance on all aspects of design, from designing and implementing a one off graphic to helping with the whole process of origination branding and design ideas through to graphics implementation.

Typical services include:

  • Graphic creation. If you need a new graphic for your tOG system but do not have the resources available, rtCreative can work to your brief to build the templated graphic for you with fast turnaround.
  • Branding
  • Virtual studio commissioning. Probably the area where you will need the most help from us. Our Field Service specialists offer you the many benefits of their considerable experience in this – the most demanding – of live broadcast graphics.

RT Software’s graphic services team are experienced in delivering projects, no matter the complexity, on time to pre-agreed deadlines. To achieve this, any agreements put in place with third parties pertaining matters such as agreed specifications and delivery of assets should also be followed to ensure the project completion date is not put at risk. Please click on this document to read the RT Software Graphics Services work guidelines

Graphics Guidelines

Custom Solutions

Whilst all tOG-Solutions have easy and effecient on board tools to aid playout and control, there are occasions where you need tools tailored to your specific needs. RT Software has a broad base of software development skills way beyond graphics and can assist in many aspects of broadcast requiring bespoke software.

We have experience in developing tailor made applications to automate for control of graphics and fulfilment of template fields for a wide variety of customers. Whether a touch based graphic recall giving control of graphics and data fields to your presenter or inserting virtual studio actions in the rundown of a Newsrooom system, we are confident we can meet whatever needs are thrown at us.

With the integration of the graphics element into a broadcaster’s infrastructure we are seeing increased demands for bespoke software development. A simple example of this might be development of an easy to use web based GUI system to display inbound audience SMS messages, to moderate these and to send them to air with appropriate templates. A more complex example would be the systems required to drive a major national election programme. Whatever your requirement is, we should talk and our skill set encompasses:

  • Unix, Linux, Windows & Mac OS.
  • C / C++, Java, Perl, Ruby, XML and HTML.
  • Web based solutions.
  • Database solutions.
  • Electronic feeds and voting system solutions.
  • Bespoke user front ends.
  • Integration with 3rd party products and systems.
Our range of training and learning products have been put together with the sole objective of helping you get the very best out of our products. To get on air fast and with great looking graphics.

We appreciate some of our products, such as Tactic, are very focussed and consequently easy to use and suitable for remote learning. Others such as our 3d editor and virtual studios are more complex and require a more hands on approach.

Whichever way you do it, as with any powerful software product, training is recommended in order to maximise the return on your investment.

Trainer Based Learning
Training is offered on site (Max 4) or at our head office in fulham, London. All attendees must have access to appropriate hardware (this is supplied at the RT Software hosted courses).

PRODUCT Days Required Cost on site Cost per person
(at RT Software)
Hardware configuration and System Builds 1 £800 £600
tOG-3d Edit 3 £2,400 £1,800
tOG-3d Programming & Scripting 2 £1,600 £1,200
tOG-2d Edit2 2 £1,600 £1,200
OEM Edit Training Workshop 5 Contact OEM Not applicable
OEM NLE Editor Graphics 2 £1,600 £1,200
Virtual Studio Introduction 1 £800 £600
Virtual Studio Lens Files and GAPs 2 £1,600 £1,200
 
Self / Remote Learning

Available on our Partner Pages, we offer a range of:

– Documentation and Manuals

– Learning videos

– User tutorials

– Sample projects

If you need to organise a log-in for the Partner Pages contact sales@rtsw.co.uk

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