The following contacts at our major hardware partners may be useful for you. For hardware that RT Software has supplied we will of course assist in handling hardware support incidents.
HP workstations ship with a 3 year world-wide on site warranty with a next day response. Please note this does NOT cover any third party items such as DVS video cards. Most workstations are ordered with a non-SDI nVidia GPU and in these cases the GPU will be covered by HP.
Check if an item is in warranty
It will prompt you for Product ID code and Product Serial Number (both located on a badge on the workstation).
If an item is in warranty then service is initiated by a call to:
HP Support (in the UK this is 0870 842 2339).
This takes you to a call centre that will undertake some basic problem diagnosis and will organise the engineer to come out the following day.
DVS Video Boards
DVS supplies video boards. These items are covered under a 24 month Return To Base (RTB) warranty.
DVS Digital Video Systems GmbH
Tel: +49 511 678 07 32
Administration contact: Johanna Schoene firstname.lastname@example.org
Bluefish Video Boards
Bluefish supplies video boards. Items are covered under a 12 month RTB warranty.
Bluefish 444 Europe Ltd
Joel Street Farm
Middlesex HA5 2PD
Tel: +44 (0)20 8429 8345
Sales and Technical Contact: Jonathan Fall JFall@bluefish444europe.com
AJA Video Boards
AJA supply video boards. Items are covered under a RTB warranty.
AJA Video Systems Inc.
180 Litton Drive
Tel: +1 530 271 3190
Business hours are Monday to Friday 8:30am to 5pm.
Tech support for the Corvid product is available via email the customer may request a call back when needed.
In warranty replacement shipments are paid by AJA one way via UPS worldwide expedited delivery in London 2-5 business days depending on the customs procedures and policies.
Out of warranty replacement shipments is the customers responsibility paying both ways plus all duties and taxes.
The customer is responsible for the return shipping of the defective product.
Crystal Vision Keyers and Delays
Crystal Vision supply chromakeyers, linear keyers and delays. Items are covered under a 12 month RTB warranty.
Crystal Vision Ltd.
Lion Technology Park
Cambridge CB2 4NL, UK
Tel: +44 (0)1223 497049
Sales Contact: Ray Davis Ray@crystalvision.tv
Technical Contact: Andrew King Andrew@crystalvision.tv
MoSys supply ptz heads and cranes fitting with tracking sensors.
Unit B211, Faircharm Trading Estate
London SE8 3DX, UK
Tel: +44 (0) 20 8694 2076
Sales Contact: Michael Geissler email@example.com
Technical Contact: Mark Seaton Markse@mo-sys.com
Vinten supply ptz heads, tracked pedistals and robotic heads and the free-d camera tracking systems.
Vinten Broadcast Ltd
Bury St Edmunds
Suffolk IP33 3TB, UK
Tel: +44 (0)1284 752121
Sales Contact: Mark Osborn Mark.Osborn@vinten.com
Admin Contact: Hayley Virciglio Hayley.Virciglio@vinten.com