Software and Hardware Licensing

This document outlines the various ways to request, apply and transfer software and hardware* licenses. It also covers some troubleshooting steps

 

 

Software Licensing

About

Description

Revision

1.0

History

June 2021

Authors

Mehdi Souayeh

Overview

This document outlines the various ways to request, apply and transfer software and hardware* licenses. It also covers some troubleshooting steps

*Hardware USB license dongle

Requesting a Trial License

If you require a license to trial the software (Tactic, Swift…), please contact the sales team to obtain a trial license by emailing sales@rtsw.co.uk

Requesting a License from Within the Software

To request a license, you need to launch the software you need to license for the first time (Swift, Tactic etc…) and you should be presented with a window advising that the license is missing:

Click on “OK”

Click on “License”

Click on “Create Request (c2v) and save the *.c2v file into your computer, please send that file to license@rtsw.co.uk

Applying a License

Using the same steps above to create a request, when you are provided with a v2c license by RTSW, please click on “Apply License (v2c)”, you will see a confirmation box and then will be able to proceed with launching the software.

Requesting a License Using the RUS Tool

For DLL customers, please use the RUS Tool that you can download from the FTP website (the file is located inside /Downloads/Software Releases/LicenseUtilities/Win/Gemalto/RTSWLicenseTool.exe)

If you don’t have access to the FTP site, please request an account by contacting support@rtsw.co.uk

In the “Collect Status Information” tab, select “Installation of new protection key” and click on “Collect Information”, this will allow you to save a *.c2v file. Please send the file to license@rtsw.co.uk

Applying a License Using the RUS Tool

Using the same tool, choose the “Apply License File” tab and click on the 3 dots to browse and select the v2c file that was provided by RTSW.

Once the field is populated with the file path, click on “Apply Update”.

Applying a License Using the Web Portal

If you were provided with a “Product Key”, please visit the following URL: https://licensing.rtsw.co.uk/ems/customerLogin.html

Copy/Paste the provided key into the “Product Key” field and click on “Log In”. You should see a message confirming that your license has been activated.

Updating a License

NOTE: This process DOES NOT update the software itself to a newer version, it only updates the license.

You can use any of the methods shown previously to apply a new license or use the web portal to update your license if an expiry date has been extended or new features/products have been added to your license.

Once RTSW Support has confirmed that your license has been updated, please visit the same web portal (Link) and select “License Update” > “Update Licenses”. A confirmation message will appear to confirm that the update has been applied.

Software License Transfer

If you need to transfer your active license from a machine to another (only applies to Software Licences, trial software licenses are excluded), you will first need to install the same software on both machines.

In the new target machine (where you’re intending to move the license to), launch the software and you will be advised that the computer doesn’t have a valid license as per the below screenshot:

Click on “OK”

Click on “License”

Navigate to the “Transfer” tab and click on “Collect Info (id)” to save the *.id file.

You will need to copy the *.id file to the other machine where the active license exists as it’s needed for the transfer process.

Now, on the machine where the license is active, from within the software when it’s running, click on the cog wheel settings button and select “Show License Details”

Click on “License”

*The above example is for illustration only, your license details may vary.

Navigate to the “Transfer” tab and click on “Transfer Licence (h2h)”

Browse your computer and select the *.id file that you’ve previously generated in the new target computer. Once that’s done, a new file will be created and it will be created with a *.h2h file extension, this file needs to be sent to the new target computer.

On the new target computer, follow the initial steps to get to the “Transfer” tab and this time around, select “Apply License (h2h)”, once that’s done, your new computer will be licensed. Note that the other computer wouldn’t be licensed anymore as the license was transferred over to the new machine..

Licence Transfer Using the RUS Tool

You will need the software to be installed on both old and new computers (alongside the Sentinel licencing drivers), you also need the RUS tool on both machines.

1/ In the new machine, open “Rus Tool”, click on “Transfer License” and click on the 3 dots button to save an *.id file, the “Save recipient information to” field will then be populated with the file path.

2/ Click on “Collect and Save Information”, this will save the *.id file that you will need to copy to the source machine (the machine with the active license to transfer to the new machine).

3/ In the machine that contains the active license, use the “RUS Tool” and click on “Transfer License”. The active license should appear in the middle box and you should be able to see various information about it (Key ID, Products..)

4/Browse your computer to select the *.id file collected from the new machine and add it to “Read the recipient information file from”by clicking on the 3 dots button to select the file.

5/ In “Generate the license transfer file to”, click on the 3 dots menu to select where to save the *.h2h file (License file). Once the file is saved, copy it over to the new machine.

6/ In the new machine, using the RUS Tool, activate the license (h2h file) by clicking on “Apply License File” and browsing the computer to select the h2h file that was generated in the old machine. Click on “Apply Update” and this would apply the license in the new machine

Troubleshooting

  • Issues could occur when trying to transfer a software license if the correct order of events wasn’t followed. Please ensure you follow the above steps and don’t skip any. The most common mistake is generating the ‘id’ file on the source machine rather than the destination machine. If you have done this, you can re-apply the h2h file on the original machine and then repeat the process using the id from the destination machine.
  • Clone issues. If your license reports a ‘clone’ error then it is likely that you may have changed something in the machine, i.e. Hard disk, memory, CPU, Network controllers etc. Or you may have reinstalled the OS. It is advised that you transfer the license to another, temporary machine before upgrading, and then transfer back. Small hardware changes and OS updates do not cause an issue.