Support & FAQs

Contact RT Software Support:

Phone +44 (0)20 7384 9277 or Email support@rtsw.co.uk

Having selected RT Software to supply your broadcast graphics solutions, we understand on-going help and advice are essential. We provide bug fixes and new releases of the software for free as part of our annual Software Support contract.

Annual Software Support Contract

Software Support. Available through an annual contract for any of the broadcast graphics products or solutions. Customers with a valid contract are entitled to reasonable telephone based assistance during UK office hours (UK 09.00 to 17.00) plus new interim releases of the software free of charge. Please note that as standard this does not include any on-site assistance.

Out of Hours Support. Customers requiring out of UK office hours support can extend their contracts to include this.

Hardware Support. We pass through the manufacturers warranties and can provide telephone assistance during office hours on the products that we qualify or supply. In addition, we may hold these products in stock ready for prompt shipment to you.

Additional Support. We appreciate that as a broadcaster you will have times when graphics can be critical. We can tailor a package of additional support to assist as required and this can include being on site with you anywhere in the world.

 

+ I want to report a problem - What do I need to tell RT Software?

+ Teamviewer for Remote Access

+ Hardware Support - Who do I call?

+ OEM Support Guidelines

+ What documentation is provided and where is it?

+ Update Licence